All scheduled visits require 24 hours notice for cancellation otherwise payment is required.
Only if schools are closed due to a storm and we are informed before 9 am that day will payment not be required.
In harsh/extreme weather conditions dog walks and house visits will be carried out in a manner and duration that the dog walker/pet sitter feels is safe for the pet and/or pet sitter. Dogs are to be exercised on a leash, in a fenced-in area or within boundaries of an electric fence. Electric fence equipment is the responsibility of the pet owner to ensure that it is working properly, batteries are in working order and the dog is trained to obey the boundaries. All collars and leashes are the pet owners responsibility to be in working order. If pets are to be exercised off-leash in an area with no fence or electric fence, I understand that the dog walkers insurance does not cover accident, injury or damage to the pet or walker as a result of a pet being off-leash and I assume all responsibility.
Vacation Petsitting For Cats and Small Caged Animals:
Payment is required upon booking, there is a 50% cancellation policy 14 days before the first date of scheduled visits and 100% cancellation fee within 7 days of canceled visit's.
We are closed on all major holidays .i.e. Thanksgiving, Christmas Eve 5 pm onwards, Christmas Day, Boxing Day, New Year's Eve 5 pm onwards, New Year's Day, Easter, Memorial Day, 4th & 5th of July, and Labor Day.
All dogs and cats must be current on their vaccinations prior to our services being contracted. To ensure that there are no complications after vaccinations have been administered, While Away requires that your pets have received their inoculations no less than one week prior to our first visit.
It is highly advised that your pet is on preventative heartworm medication. In addition, considering the climate in the New York area, a topical flea and tick treatment should be applied to your pets.
Certificates of Insurance:
While Away is insured and bonded through the Pet Sitters Associates Insurance. Our certificates are available to view upon request.
Privacy and Confidentiality:
We do not share or sell your email or any other of your personal information you entrust to us.
A $25 fee is required for returning keys if services are terminated by the client. Payment can be mailed to PO Box 138 Bedford NY 10506, upon receiving we will mail the keys back to you.
We believe that every dog is a treasured member of the family. However, not all dogs are suitable candidates for in-home pet care. Some dogs are overly territorial and can become dangerous when strangers enter their homes. This creates a hazard for us. If your dog has a history of biting or attacking persons entering your home, kenneling may be a safer and more appropriate choice for all concerned. The temperament of each animal, regardless of prior history, will be evaluated at the initial consultation, and I reserve the right to refuse service to anyone on that basis. You know your dog best; so please inform me if you have any doubts about his/her ability to deal with strangers.
Household and Pet Supplies:
Please leave the appropriate quantity available for us to access. If extra supplies are needed during your absence, we will purchase them and we will charge a $25 errand fee, reimbursement is required immediately upon return.